Terms of Service
Last updated: 17 July 2026
1. About these terms
These terms tell you who we are, how we will provide Kudex to you, how you and we may change or end the contract, what to do if there is a problem, and other important information.
Please read them before you subscribe. By creating a Kudex account or using Kudex, you agree to these terms. If you do not agree to them, please do not use Kudex.
2. Who we are
Kudex is a platform providing community engagement tools for Twitch streamers, available at kudex.app.
Kudex is operated by Markadept Ltd, a company registered in England and Wales under company number 13152094, with its registered office at 22 Friars Street, Sudbury, CO10 2AA, United Kingdom.
In these terms, "we", "us" and "our" mean Markadept Ltd. "You" and "your" mean the person using Kudex.
You can contact us at support@kudex.app.
3. What Kudex is
Kudex provides tools for Twitch streamers, including on-stream overlays that you add to your broadcasting software as a browser source, and chatbot features delivered through our Twitch bot account, KudexBot.
Kudex is made up of individual apps. You choose which apps to activate and configure them from your dashboard. The apps available, and what each one does, are described on our website and in your dashboard.
Kudex depends on Twitch. It connects to your Twitch account, reads events from your channel, and posts in your chat. If Twitch changes or restricts its services, Kudex may be affected. See section 19.
4. Eligibility
To subscribe to Kudex you must:
- be at least 18 years old
- have a Twitch account
- be able to enter into a legally binding contract with us
If you are under 18 you may not subscribe to a paid plan.
5. Your Kudex account
You sign in to Kudex using your Twitch account. We do not issue separate Kudex passwords.
You are responsible for keeping your Twitch account secure. Anyone who can access your Twitch account can access your Kudex dashboard. If you believe someone has accessed your account without permission, secure your Twitch account and contact us.
You are responsible for everything done through your Kudex account, including the settings you configure and the content you create, such as chat command messages and greetings.
6. Free trial
We offer a free trial so you can try Kudex before paying. The length of the trial is shown on our pricing page.
Your trial does not turn into a paid subscription automatically. We will not take payment at the end of your trial. If you want to continue using Kudex after the trial, you must subscribe yourself from your dashboard.
If you do not subscribe, your access will simply stop at the end of the trial. Your account and settings will remain, so you can subscribe later and pick up where you left off.
The free trial is offered once per account.
7. Subscriptions, pricing and payment
If you choose to subscribe, you can pay monthly or annually. The current prices are shown on our pricing page and at checkout before you pay.
Payments are handled by Stripe. We do not receive or store your card details.
Your subscription renews automatically at the end of each period, and payment is taken for the next period, until you cancel. You can cancel at any time. See sections 8 and 9.
If a payment fails, we may suspend your access until payment is made. We will not delete your data because a payment failed.
We may change our prices. If we do, we will give you at least 30 days notice before the change applies to your subscription. If you do not want to pay the new price, you can cancel before it takes effect.
8. Your right to cancel within 14 days
8.1 Because you are buying online, you have a legal right to change your mind and cancel within 14 days of subscribing, and to receive a full refund. This is your statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these terms affects it.
8.2 The 14 day period runs from the day your subscription starts.
8.3 If you cancel within the 14 day period, we will refund everything you paid for that period. We will not deduct anything for the time you had access.
8.4 To cancel within the 14 day period, tell us clearly that you want to cancel. You can:
- email us at support@kudex.app, or
- use the cancellation form in section 8.6, or
- cancel from your dashboard and email us to request the refund
You do not have to use the form. Any clear statement is enough. You just need to tell us before the 14 days are up.
8.5 We will refund you within 14 days of you telling us you want to cancel, using the same payment method you used to pay.
8.6 Model cancellation form. You may use this form if you wish, but you do not have to.
9. Cancelling after the 14 day period
9.1 You can cancel your subscription at any time from your dashboard.
9.2 When you cancel, we will not take any further payments from you.
9.3 Your access continues until the end of the period you have already paid for. It does not stop immediately. For example, if you cancel halfway through a month you have paid for, you keep access until that month ends.
9.4 We do not give refunds for the remainder of a period you have already paid for, once the 14 day period in section 8 has passed. Your subscription is committed for the period you paid for.
9.5 This does not affect your legal rights if something goes wrong with the service. See section 20.
10. Deleting your account
You can permanently delete your Kudex account at any time from your dashboard settings.
Deleting your account is immediate and cannot be undone. It cancels your subscription, removes KudexBot from your channel, and deletes your data. Deleting your account does not entitle you to a refund beyond what section 8 provides.
11. Acceptable use
You must not use Kudex:
- to break the law, either in the United Kingdom or in the country you are in
- to create, display, or send content that is illegal, or that promotes or depicts sexual content, violence, racism, homophobia, transphobia, harassment, hatred, or discrimination of any kind
- to harass, bully, threaten, impersonate, or abuse anyone
- to send spam, or to post repeated unwanted messages in any channel
- to infringe anyone else's intellectual property or other rights
- to attempt to gain unauthorised access to Kudex, to other users' accounts or data, or to any of our systems
- to interfere with, disrupt, or place unreasonable load on Kudex or the platforms it connects to
- to attempt to circumvent payment, access restrictions, or usage limits
Kudex was built to help streamers build supportive, inclusive communities. Use that reflects the opposite of that is not welcome here, and we will act on it.
Individual apps may have their own limits, such as the number of messages or entries you can create. Those limits are shown in the app and form part of these terms.
12. Fair use
Kudex is a shared platform. To keep it working well for everyone, we ask that you use it reasonably.
We may act if you place excessive load on the platform, attempt to circumvent paying for it, attempt to circumvent usage limits, or otherwise abuse the service in a way that affects other users or our infrastructure.
If that happens, we will normally warn you first and give you a chance to put it right. If it happens again, we may deactivate your account.
We may act without a warning first if the behaviour is serious, deliberate, or causing immediate harm to the platform or to other users. See section 16.
13. KudexBot and your Twitch channel
Some Kudex features work through KudexBot, our Twitch bot account.
For those features to work, you must add KudexBot as a moderator in your Twitch channel. You can remove it at any time, but the features that depend on it will stop working.
KudexBot will only act in your channel in the ways described in your dashboard and configured by you. You remain responsible for what happens in your channel, including messages KudexBot posts as a result of settings you have configured.
14. Service availability
We work hard to keep Kudex available and have invested in resilient infrastructure to do so, but we do not guarantee that it will always be available or uninterrupted.
Kudex may be unavailable because of maintenance, faults, or problems with services we depend on, including Twitch, Stripe, and our hosting and database providers.
We do not offer a service level agreement or uptime guarantee. We will make reasonable efforts to keep the service running and to fix problems promptly.
15. Changes to the service
We update Kudex regularly. We may add, change, or remove features.
We may make changes for valid reasons, including to improve the service, to add new features, to reflect changes in the platforms we depend on, to keep the service secure, or to comply with the law.
If we make a change that is significantly detrimental to you and to the service you are paying for, we will tell you beforehand where we reasonably can. If you do not want to continue, you may cancel and we will refund the unused portion of what you have paid for the current period.
We may withdraw an app or feature. If we withdraw something you are actively paying to use and there is no reasonable equivalent, the paragraph above applies.
16. Suspension and termination by us
We may suspend or end your access to Kudex if:
- you materially breach these terms, including the acceptable use rules in section 11
- you breach the fair use rules in section 12 after being warned
- you do not pay
- we are required to do so by law
- we reasonably believe your use is causing, or is likely to cause, harm to other users, to us, or to the platforms we depend on
Where it is reasonable and appropriate to do so, we will warn you first and give you a chance to put things right.
We may act immediately and without warning where the breach is serious, deliberate, unlawful, or causing immediate harm.
If we end your access because of something you have done, you are not entitled to a refund. If we end your access for a reason that is not your fault, we will refund the unused portion of what you have paid.
We may also stop providing Kudex altogether. If we do, we will give you at least 30 days notice where we reasonably can, and we will refund the unused portion of what you have paid.
17. Your content
You keep ownership of the content you create in Kudex, such as your chat command messages, greetings, and settings.
You give us permission to store, process, and display that content as needed to provide the service to you. For example, to post a message you have written into your Twitch chat. This permission ends when you delete the content or your account.
You are responsible for the content you create. You confirm that you have the right to use it and that it does not break section 11.
18. Our intellectual property
Kudex, including the platform, the apps, the overlays, the KudexBot software, our branding, and our website, belongs to us or our licensors. Your subscription gives you the right to use Kudex, it does not transfer ownership of anything to you.
You must not copy, modify, reverse engineer, resell, or redistribute Kudex or any part of it, except where the law gives you the right to do so.
19. Services we depend on
Kudex depends on services provided by others, including Twitch, Stripe, and our hosting, database, and email providers.
We do not control those services. If they change, restrict, degrade, or discontinue what they offer, Kudex may be affected, and we may have to change or stop providing features as a result. Section 15 applies where that happens.
Your use of Twitch is governed by Twitch's own terms, not ours.
20. Our responsibility for loss or damage
20.1 We do not exclude or limit our liability to you in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the service.
20.2 Your legal rights include the right to receive a service that is provided with reasonable care and skill. Nothing in these terms affects those rights. Advice about your legal rights is available from Citizens Advice.
20.3 We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
20.4 Subject to 20.1 and 20.2, our total liability to you is limited to the greater of the amount you have paid us in the 12 months before the event giving rise to the claim, or £100.
20.5 Kudex is provided for your personal use as a streamer. If you use Kudex for the purposes of a business, then, to the extent permitted by law, we will have no liability to you for any loss of profit, loss of revenue, loss of business, business interruption, loss of anticipated savings, or loss of opportunity.
20.6 We are not responsible for problems caused by services we do not control, including Twitch, or by your own equipment, software, or internet connection.
21. Your data
We handle your personal data in accordance with our Privacy Policy, which explains what we collect, why, and what rights you have.
22. If there is a problem
If something is wrong with Kudex, please tell us at support@kudex.app and we will try to put it right.
You have legal rights if the service is not provided with reasonable care and skill. Nothing in these terms affects those rights.
If we cannot resolve a complaint between us, you may be able to take the matter to court. See section 25.
23. Changes to these terms
We may change these terms.
If a change is minor, for example correcting an error or clarifying wording, we may make it without telling you. The date at the top of this page will show when we last changed them.
If a change materially affects your rights or what you are paying for, we will give you reasonable notice, normally at least 30 days, before it takes effect. If you do not agree to the change, you can cancel before it applies.
24. General
24.1 These terms are between you and us. Nobody else has any rights under them.
24.2 You may not transfer your rights or obligations under these terms to anyone else without our written agreement.
24.3 We may transfer our rights and obligations under these terms to another organisation, for example if our business is sold. We will tell you if that happens. If you are not happy with the transfer, you may cancel and we will refund the unused portion of what you have paid.
24.4 If a court finds part of these terms unlawful, the rest will continue to apply.
24.5 If we do not insist that you do something you are required to do under these terms, or if we delay in taking steps against you in respect of a breach, that does not mean you do not have to do those things, and it will not prevent us taking steps against you later.
25. Governing law
These terms are governed by the law of England and Wales.
If you live in England or Wales, you can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can bring proceedings in either the Scottish or the English and Welsh courts. If you live in Northern Ireland, you can bring proceedings in either the Northern Irish or the English and Welsh courts.